After your payment is verified, we begin preparing your orders as quickly as possible. Samui Hair ships all orders within five to seven days from our humble store in Ko Samui, Thailand. This does not include weekends or holidays. 

It depends on where you are. The timing will be calculated and displayed after you enter your shipping information.

Delivery times depend on:

1. Destination country/location
2. Shipping method selected

You can choose between different shipping options at our checkout.

An estimated delivery time and cost will be displayed for each option.

There is no guaranteed delivery date for orders sent via postal services.

Delivery dates quoted at checkout are an estimation only.

We aim to meet the delivery times quoted but during busy periods, deliveries may take a little longer.

Occasionally circumstances beyond our control, such as extreme weather conditions or customs inspections, can result in delivery delays.

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country.

These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:

1. Country/location of origin of the purchased product
2. Local VAT rates
3. Local import taxes

Samui Hair cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

If you need to change or cancel your order, please CONTACT US immediately. Once we have processed your order, we will be unable to make any changes.

Selecting the correct hair extension color at Samui Hair Extensions can be challenging when deciding solely based on a computer screen. As a result, we are delighted to exchange your unopened hair extension set for a set of the right color within ninety (30) days of receiving your order. For hygiene reasons, we only accept exchanges of unopened items that have yet to be worn or tampered with.

Samui Hair Extensions are considered a hygienic product. We prioritize the safety and hygiene of our customers and, as such, do not accept returns or exchanges of any opened hair extension sets. Due to health and safety reasons, other hair extension vendors likewise prohibit opened items from being returned or exchanged; therefore, this policy is in keeping with industry standards.

Only after receiving, inspecting, and confirming that the returned hair extensions, which are sealed with a security seal, were not opened, Samui Hair Extensions will send you the hair extensions.